Facts
...Seven out of ten calls are placed on-hold.
...When hearing only "silence", over 60% will hang up in less than one minute.
...30% of callers that hang-up will not call back.
...We usually spend 94% of our marketing dollars to induce a customer to call and only 6% is spent to handle the call once it's received.
...72% of "first time callers" who hang up, will shop the competition.
...Messages On-Hold reduce your hang ups by almost 90%.
...After 58 seconds of silence, the average caller believes they have been on hold for well over two minutes.
...Customers placed on-hold will wait for you two and a half times longer with a Messages On-Hold service.